Our standard processing time is 3-5 business days. Unless specified otherwise, orders will then be shipped First-Class mail via USPS (please visit https://www.usps.com for current First-Class delivery times).

Once the order has completed processing you can track the status by logging into your TMSH account, via the Shop App (if downloaded at checkout), or through your shipment notification email. 

We are based out of Florida USA.

We're so sorry to hear about the issues you're having with the delivery of your order. Unfortunately, once the order has completed processing and possession is accepted by the United States Postal Service (USPS), we have no additional insight/involvement in the delivery process.

We certainly wish we could do more as we understand how frustrating this situation can be. Please contact your local USPS location (follow the link to lookup https://tools.usps.com/find-location.htm) or contact their Customer Support line at 1-800-275-8777 to speak with one of their support agents.

We do our best to restock our best-selling fabrics often but unfortunately, some patterns are released in limited quantities or may be unavailable for re-order.

When available, please sign-up for our pre-order list to reserve your spot on purchasing the particular scrub hat once it's restocked (located on the product page).

​To maximize the life/use of our products, we recommend handwashing in cold water and air dry. Washing in hot or warm water can cause shrinkage and loss of color vibrancy. Give a gentle stretch once after washing to get them back into shape. Iron or steam as needed to remove any wrinkles.