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- Free & Easy Returns
All of our scrub hat styles are uniquely designed with flexibility in mind to allow for the most individualized fit. Each style is double-layered to promote absorption during those long shifts and contains our ultra-durable elastic for maximum adjustability. The forehand band is strategically designed to allow for any excess material to easily be folded optimizing the fit for various hairstyles/types without exposing any unwanted inside seams.
The Original style is ideal for those with more hair or a larger head. A favorite feature of The Original hat is that you can wear your hair in a high bun, low bun, braid, ponytail, or fresh out of the bed for those on the run days. The tie aspect of the hat is an additional way to create a more individualized fit.
The Skull Hat style is ideal for those with shorter hair or a smaller head. It is often worn by men, but works great for anyone who prefers a more form-fitting style. Similarly to The Original, it also has ties allowing for a flexible fit. While The Original style has thicker, more "full coverage" ties, the Skull Hat provides a thinner, more minimalistic look.
The Ponytail style is ideal for those with more hair or a larger head who prefer to wear their hair in a low ponytail. Designed with premium double face satin ribbon ties, the Ponytail style oozes fun by adding a splash of color (logo & ribbon colors may vary). The ribbons tie around the ponytail portion of the hat, allowing another area for added flexibility.
The Taylor'ed Euro style is ideal for those with a lot of hair or larger head sizes. It also serves as a perfect alternative for those with shorter hair or a smaller head who simply prefer an adjustable toggle over the ties of The Original and Skull Hat styles. This style is our "free form" hat and like The Original, hair can be worn comfortably in many styles.
We offer 2-ply cotton lined and LUXE premium satin-lined scrub hats. Our LUXE collection is ideal for those with textured hair or anyone looking for an extra line of defense for dry, brittle, or frizzy hair. The moisture boosting properties and breathable fibers of our premium satin lined scrub hats work wonders in keeping your hair hydrated throughout a long shift. There's just no replacement for the rich and luxurious feeling of our LUXE satin lined collection.
Shipping & Handling
At TMSH, we take great pride in making sure your order arrives safely and as quickly as possible. Every item carefully goes through our quality assurance process to ensure that all stitching and product sizing standards have been met. Once completed, each item is then placed into our weather-resistant packaging to ensure that every item arrives exactly as intended.
Each one of our products is handmade by our incredible TMSH production team here in the USA. Our standard processing time is between 2-5 business days of order placement.
We offer free standard shipping on all domestic orders $60+. For all domestic orders under $60, a shipping charge of $4.90 will be assessed. All orders will be fulfilled via USPS, UPS, or FedEx. For your convenience, once your order has completed processing, we electronically (email or SMS) send a shipping confirmation message including the shipping service and tracking number.
All orders requiring international shipment will be calculated at checkout according to the region. For your convenience, once your order has completed processing, we electronically (email or SMS) send a shipping confirmation message including the shipping service and tracking number. Please be advised that international shipments may be excluded from any promotional or sitewide shipping offers.
For customers wishing to inquire about expedited shipping options or more information about our shipping policy, please click here contact our support team.
RETURNS, REFUNDS, AND EXCHANGES
Returns/exchanges on eligible items are accepted within 14 days of order delivery confirmation. Returns must be in new, unworn, unaltered, undamaged, and unwashed condition. We reserve the right to refuse any worn, damaged, or modified merchandise.
Please note that we do not accept returns or exchanges on any clearance/last-chance or customized merchandise including but not limited to sizing modifications, embroidery, etc.
Once your return request has been initiated and the return label received, you have up to 14 days to deliver the return eligible item(s) to your USPS (United States Postal Service) location of choice. If your return/exchange has not entered the mail stream by this time, your return label will be voided and the return/exchange items will not be accepted.
Should the customer elect to exchange for a new product of like-kind or otherwise, the customer will be responsible for any upcharge fees and/or shipping & handling expenses. If a customer elects to switch to a product of lesser value, the difference will be refunded to the original payment method provided within 3-5 business days. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
Please note that when submitting an exchange request, inventory will only be reserved for up to a period of 7 business days. If the exchange order has not entered the mail stream within this timeframe, we cannot guarantee product availability.
RECEIVING A REFUND
A refund will be issued once we have received your returned item(s). Any items that are damaged upon arrival are not eligible for a refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original payment method used for the transaction and will be in the amount of the order price minus the incurred shipping expenses. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
TMSH GUARANTEEWe guarantee our merchandise to be free of manufacturing defects and we will gladly accept any defective item for refund or exchange. We will cover the expenses associated with making a claim under our guarantee by offering you pre-paid shipping for any returns under this guarantee.
To return an item under our guarantee, please follow the steps for returns detailed above. Returns under our guarantee must be in new, unworn, unaltered, undamaged, and unwashed condition. Returns made under this guarantee must be made within 14 days of delivery confirmation. We reserve the right to refuse worn, damaged, or modified merchandise.
To initiate a return or exchange, please click here.